COVID-19 POLICY UPDATE
We are an online home & Décor store, and we are taking important measures about handling and fulfillment of our products to our customers.
Our measures include but are not limited to :
- Sanitizing and cleaning these items before shipping
- Protecting and sealing our items from external exposure.
- And more importantly wearing masks and social distancing in the case of local delivery.
Q: How long before my product ships?
A: It will take 6-8 business days for your product to ship.
Q: What is the estimated delivery date (ETA)?
A: Depending on your locations, delivery may take between 10 and 30 days ( 6-10 days Handling Time + 8-20 days Shipping Time ). Please rest assured that we will send your tracking number to you as soon as it is shipped.
ATTN : Due to the current situation of the pandemic, you should expect eventual delays related to the transit time.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. We therefore offer a 30-day risk-free money-back guarantee (return shipping charges excluded).
If for some reason you are not satisfied with your product, simply send it back to us and we will refund your money or exchange your product (the decision is yours), up to 30 days, no questions asked .
Please contact us by email at Info@signaturewarehouse.com first and we will provide you with the appropriate return shipping address.
⚠️ Please note that the return / exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam emails or trash as it may also be found there.
Q: What if I want to cancel my order?
A: Most of items processed within 6-8 hours. If you want to cancel your order for any reason, please email us at Info@signaturewarehouse.com within 24 hours.
Q: What if I still need help?
A: That's what we're here for. Contact us by e-mail at Info@signaturewarehouse.com
Last updated December 2, 2021
COLLECTION OF YOUR INFORMATION
In a variety of methods, we may obtain information about you from you. We may gather the following types of information:
When you register with the Site or participate in various activities related to the Site, such as online chat and message boards, you voluntarily provide us with personally identifiable information, such as your name, shipping address, email address, and telephone number, as well as demographic information, such as your age, gender, hometown, and interests. However, if you do not give us with any personal information, you may not be able to use any of the Site's services.
Our servers automatically collect information such your IP address, your browser type, your operating system, your access times, and the pages you have seen just before and after accessing the Site.
When you purchase, order, return, exchange, or seek information about our services via the Site, we may collect financial information, such as data linked to your payment method (e.g. valid credit card number, card brand, expiration date). We save only a little amount of financial data, if any at all. PayPal is our payment processor and you may study their privacy policies and contact them directly if you have any questions about how your financial information is handled by them.
Your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you choose to link your account to social networks such as Facebook, Instagram, or Twitter.
If you use the Site using a mobile device, we may collect information such as your mobile device's ID, model, and manufacturer, as well as information about where your device is located.
Connecting your account to another service and granting the site permission to access third-party data, such as personal information or network contacts, is referred to as "third-party data."
When you participate in competitions, sweepstakes, or surveys, you may be asked to provide your name, email address, and other personal information.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.
DISCLOSURE OF YOUR INFORMATION
Your personal information is never shared with anyone else. However, we may share your personal information with third-party service providers who help us provide the Services, such as shipping, payment processing, marketing and advertising, email, text, and other communications, applications, sales, business and inventory support, photography, and website, software, platform, cloud, data storage, and other technical services. We may also share your personal information to: (1) comply with federal, state, or local laws; (2) comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; (3) cooperate with law enforcement agencies in the investigation of conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws; or (4) exercise or defend legal claims. We may also share non-personal information with third parties who provide and run Services on our behalf or assist us in analyzing how our Services are used, as long as the information has been deidentified or aggregated.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Cookies and Web Beacons
There are a number of technologies that we use on the Site to enhance your experience, including cookies, web beacons, tracking pixel, and other technologies. Tracking technology is not used to collect personal information when you visit the Site. Cookies are accepted by default in most browsers. However, you should be aware that deleting or rejecting cookies might have an impact on the Site's availability and functioning. Web beacons can't be turned off. Although cookies can be rendered useless by rejecting all cookies or updating your browser's settings to inform you each time a cookie is offered, you can accept or decline cookies on an individual basis by adjusting these options.
In order to provide you with a better online experience, we employ a variety of tracking technologies, including as cookies, web beacons, tracking pixels, and others.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
SECURITY OF YOUR INFORMATION
Personal information is protected by administrative, technological, and physical security methods. Please be aware that, despite our best efforts, no security measures are flawless or impenetrable, and no mode of data transfer can be guaranteed against any interception or other sort of misuse. Any information that is posted online can be accessed and misused by anybody who has access to the internet. To the extent that you give us personal information, we cannot guarantee that it will be completely secure.
POLICY FOR CHILDREN
It is our policy not to intentionally collect or market to anybody under the age of 18 without their express consent. Please use the contact information below if you have any information about minors under the age of 18 that we may have acquired.
CONTROLS FOR DO-NOT-TRACK FEATURES
OPTIONS REGARDING YOUR INFORMATION
You may access and modify your account information at any time by using the methods listed below:
- Logging into your account settings and making the necessary changes
- Contacting us via the methods listed below.
Emails and Communications
By noting your choices when you establish an account with the Site or by logging into your account settings and changing your options, you can no longer receive correspondence, emails, or other communications from us.
You can get in touch with us by utilizing the details provided below.
You must contact the third party directly if you no longer desire to receive correspondence, emails, or other communications from them.
Signature Warehouse LLC
PO BOX 622
Lawrenceville Ga 30046
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.